This policy explains what personal information Rust Doctor Pty Ltd collects, how we use it, who we share it with, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: 23 August 2026
Rust Doctor Pty Ltd (ABN 65 961 660 516) ("Rust Doctor", "we", "us") provides mobile car paint restoration and detailing services across North Brisbane, Queensland. We operate the website www.rustdoctor.com.au.
You can contact us about anything in this policy at hello@rustdoctor.com.au or on +61 494 675 045.
When you submit our booking form, contact us by phone, email or WhatsApp, or engage us for a service, we may collect:
When you browse the website, we also collect technical information automatically — such as your IP address, browser and device type, pages viewed, and cookie identifiers — through the analytics and advertising tools described below.
Our website uses cookies and similar technologies from the following providers:
Google Analytics. We use Google Analytics to understand how visitors use our site — for example, which pages are viewed and how visitors arrive. Google Analytics uses cookies and collects information such as your IP address and device details. You can learn more at Google's Privacy Policy, and opt out using the Google Analytics opt-out browser add-on.
Meta (Facebook) Pixel and Conversions API. We use Meta's tools to measure the effectiveness of our advertising on Facebook and Instagram. The Meta Pixel sets cookies and records actions you take on our site (such as viewing a page or submitting the booking form). When you submit the booking form, we also send Meta a server-side event that includes your contact details (email, phone, name and suburb) in hashed (encoded) form, along with your IP address, browser information and Meta cookie identifiers, so Meta can match the event to an ad you may have seen. See Meta's Privacy Policy for how Meta handles this data, and adjust your preferences in Facebook's Ad Preferences.
You can block or delete cookies at any time through your browser settings. The website will still work without them.
We do not sell your personal information. We share it only with the service providers that help us run our business:
Some of these providers store information on servers located overseas, including in the United States. We may also disclose personal information where required by law.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Booking details are transmitted over encrypted (HTTPS) connections, and contact details sent to Meta for ad measurement are hashed before transmission. We keep personal information only for as long as we need it for the purposes above, or as required by law, and then take reasonable steps to delete or de-identify it.
We may occasionally contact past customers about our services, such as maintenance wash reminders. You can opt out at any time by replying to any message, or by contacting us at hello@rustdoctor.com.au, and we will stop.
You can ask us at any time to access the personal information we hold about you, to correct it if it is inaccurate, or to delete it. Email hello@rustdoctor.com.au and we will respond within a reasonable time. There is no charge for making a request.
Our website contains links to third-party services such as WhatsApp. Those services operate under their own privacy policies, which we encourage you to read. We are not responsible for the privacy practices of third-party websites.
If you have a question or complaint about how we have handled your personal information, contact us first at hello@rustdoctor.com.au or +61 494 675 045 and we will do our best to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this policy from time to time. The current version will always be published on this page with its "last updated" date. Significant changes take effect when published here.